Profile photo of a State Farm Agent named: Cathy Nesselt

State Farm® Insurance Agent

Cathy Nesselt

4.3 out of 5 (122 reviews)

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What our customers say about us...

Profile photo of Daniel Small

Daniel Small

July 20, 2022

1  out of  5
"Pretty disappointed with the customer service and general experience working with these folks. Was instructed to go to the lot with a quote for the car we planned to buy. Jeff said if we ended up going with another car, it wouldn’t be a problem, just call the 1800 number and have them update the VIN. Big surprise: the car was sold so we ended up following his instructions. Easier said than done. It took approximately 4 hours to do this (longer than it did for us to test drive and purchase the other car. Once we did get things figured out, the woman on the phone got us a quote for around $100 more than we were originally quoted. Obviously I wasn’t very happy with it, as I was assured it wouldn’t be hard to just update the car and get a similar quote. She said she would contact the local office and have them look into it the following week. Fast forward several weeks, I have two charges on my account still (one for the car I didn’t purchase and one for the car I did). After several emails requesting to fix the error and several “we are looking into it” responses, the other charge was finally taken off. During all this time, Jeff was trying to find ways to get the price down to what we originally agreed to. He emailed me a price about $120 less than what was being charged, and said he would try to make it work. After contacting him again this week for the third time with no response, I was finally told that after talking with a “senior team member” there was nothing else they could do. This whole process lasted from beginning of may 2022 to today, 7/20/22. Jeff is friendly enough and did seem like he was trying to help us, but just far too much of my time was wasted trying to insure my car. Looking back, it all seemed like a bate and switch. If you value your time and sanity, shop elsewhere."
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Dan “TheDogtor” Rosenblum

July 15, 2022

5  out of  5
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Demmar Watt

March 23, 2022

5  out of  5
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Ben Blados

March 23, 2022

5  out of  5
"Dean is who i deal with here for my Statefarm policies and i couldn't ask for a better experience every single time. Fast response, personable, informative, and very helpful every time."
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September 8, 2021

1  out of  5
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Teneequa Thompson

June 9, 2021

5  out of  5
"I had agent Dan and he was the best, very informative and got me the best deal possible. THANKS AGAIN Agent Dan"
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Vincent Caltagerone

February 12, 2021

5  out of  5
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Elizabeth Caltagerone

February 12, 2021

5  out of  5
"Jenny has been amazing since the first phone call. She is knowledgeable, kinda, helpful etc. I am so happy with my policy and my service, she is the absolute best! Thank you for everything Jenny!!!!"
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Miranda Family

February 8, 2021

1  out of  5
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Sharad Tiwari

November 23, 2020

4  out of  5
"Nice agent. Available on email or phone. But do not explain the policy very well."
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Collin Baldwin

November 9, 2020

5  out of  5
"Excellent Service, Always knowledgeable about any questions I have, All staff members are at your service. I have Auto Home Motorcycle and Commercial policies there. Highly recommended"
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Galina Ozgur

October 28, 2020

5  out of  5
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L. Sims

October 26, 2020

4  out of  5
"Phoned Paul Simonette (he was recommended), left message, he got back to me the same day. Talked, very personable, (could be your friend/brother/uncle in the business), treated me with respect. I'm sold...what you got I'm buying."
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kathleen kaler

October 20, 2020

5  out of  5
"Cathy, Paul amazing, responsive, offering condolences. You are so lucky to have him on your team. All my best to all of you. Kathleen Kaler"
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Pat McGuckin

October 16, 2020

5  out of  5
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Aneudy Luna

October 12, 2020

5  out of  5
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Kate Perrdie

October 10, 2020

5  out of  5
"Dean Verno was a pleasure to deal with, very professional. I feel he saved our family a lot of money on our car insurance. The transition to State Farm went smoothly and Dean made himself available to answer all questions promptly."
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Tony iaquinto

October 10, 2020

5  out of  5
"Recently switched my car insurance to State Farm. It didn't talk long to realize they had a much better policy and also saved me much money."
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Angel DeJesus

October 9, 2020

5  out of  5
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Adil Omer

October 7, 2020

5  out of  5
"was a very pleasant and smooth experience. It's a pleasure doing business with Paul."
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Jonny Murphy

September 24, 2020

5  out of  5
"Dean was exceptionally helpful on the phone and explained all my options! Courteous and professional! Highly recommend"
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WACK Zeiner

August 14, 2020

1  out of  5
"Never get a single task done in a timely manner."
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Katherine McMullen

July 1, 2020

5  out of  5
"Cathy and staff are great in every aspect."
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MrsMichele Rock

February 25, 2020

5  out of  5